04/8/2026 1:08 PM PT - Our team has found the cause, and the issue should be resolved after refreshing the Wyze app. If you continue to experience issues, please contact our support team at Wyze Customer Support.
12:57 PM PT - Our team is currently looking into issues being reported with accessing the Wyze app. More info will be posted here when we have it. We apologize for any inconvenience and thank you for your patience.
03/26/2026 4:37 PM PT - Our team has found the cause and the Wyze app should start working normally soon. We thank you for your continued patience. If you continue to experience issues please contact our support team at Wyze Customer Support.
4:06 PM PT - Our team is currently looking into issues being reported with the Wyze app and devices. More info will be posted here when we have it. We apologize for any inconvenience and thank you for your patience.
03/06/2026 6:47 PM PT - Our team has identified the issue and implemented a fix. You should see Event Videos, Thumbnails, and AI Tags begin working normally again. Thank you for your continued patience. If you continue to experience issues please contact our support team at Wyze Customer Support.
5:37 PM PT - We are currently experiencing issues with Event Videos, Thumbnails, and AI Tags. Our team is currently working to resolve the issues. Thank you for your patience.
02/17/2026 11:28 PM PT - We have resolved the issue with Wyze Automations. You may see a slight delay as the system fully recovers. If you continue to experience issues please contact our support team at Wyze Customer Support. Thank you for your patience.
9:33 AM PT - We are currently experiencing issues with Wyze Automations. Our team has identified the cause and is actively working on a fix. Thank you for your patience.
11/14/2025 2:07 PM PT - We have resolved the 2FA code delivery issue and metrics are returning to normal. If you continue to experience login issues please contact our support team at Wyze Customer Support. Thank you for your patience.
9:24 AM PT - We’re experiencing issues where users are unable to log in due to not receiving their 2FA code via SMS or email. We believe we’ve identified the root cause and are actively working on a fix. We sincerely apologize for the inconvenience and appreciate your patience. We’ll provide an update as soon as we have any new information.
7:55 AM PT - We are receiving reports about users unable to log in due to not receiving the 2FA code via SMS or email. We are actively investigating and working to resolve the issue. We sincerely apologize for the inconvenience and appreciate your patience as we work to resolve the issue.
11/13/2025 4:57 PM PT - We have located and addressed the root cause. Users should now be able to log in and use the Wyze app normally. If you continue to experience issues please contact our support team at Wyze Customer Support. Thank you for your patience.
4:21 PM PT - We are currently looking into reports of Wyze app errors and trouble logging in. We are actively investigating and working to resolve the issue. We sincerely apologize for the inconvenience and appreciate your patience as we work to resolve the issue.
10/20/2025 4:23 PM PT - AWS (Amazon Web Services) has identified and resolved the issues that affected parts of Wyze's infrastructure. If you continue to experience issues please contact our support team at Wyze Customer Support. Thank you for your patience.
8:26 AM PT - We are currently experiencing service interruptions due to an ongoing AWS (Amazon Web Services) outage affecting parts of Wyze’s infrastructure. Some users may have trouble accessing the Wyze app, viewing events, or receiving notifications.
10/17/2025 12:11 PM PT - We have identified the root cause and implemented the fix. Metrics are returning to normal. If you continue to experience issues please contact our support team at Wyze Customer Support. Thank you for your patience.
8:29 AM PT - We have identified an issue affecting Wyze Battery Cam Pro devices, where event videos are not uploading to the cloud. We are actively investigating and working to resolve the issue. We sincerely apologize for the inconvenience and appreciate your patience as we work to resolve the issue.
7/10/2025 5:05 PM PT - We’re aware of the current issue affecting all Alexa skills, and we understand how frustrating this may be. Alexa engineers are actively investigating the root cause and working to resolve it on their side as quickly as possible. While we don’t have an estimated time for resolution yet, please know that it is a top priority for the global Alexa team
6/17/2025 4:46 PM PT - We have found the issue causing delayed notifications and were able to resolve it. Notification delivery should be returning to normal. If you continue to experience issues, please contact our support team at Wyze Customer Support. Thank you for your patience.
4:25 PM PT - We are currently looking into reports of missing notification thumbnails and delayed notifications. We apologize for any inconvenience and appreciate your patience.
6/12/2025 2:10 PM PT - Our services are now recovering, we apologize for the inconvenience and appreciate your patience. If you continue to experience issues, please contact our support team at Wyze Customer Support..
12:55 PM PT - Google Cloud is currently experiencing widespread outages, impacting Cam Unlimited Pro features and potentially others. We appreciate your patience.
5/12/2025 1:16 PM PT - We have found the issue that caused the problem creating and executing Automations. Things are now recovering, but we will continue to watch them. If you continue to experience issues creating and executing automations, please contact our support team at Wyze Customer Support.. We apologize for any inconvenience this has caused.
11:26 AM PT - We are looking into reports about issues creating and executing Automations, as well as the Automations tab of the Wyze app appearing empty for some users. We apologize for any inconvenience.
4/29/2025 8:35 PM PT - Services should now be recovered. If you are still experiencing issues opening the monitoring tab please contact our support team at Wyze Customer Support. We apologize for any inconvenience this may have caused.
7:52 PM PT - We have identified the issue and are working to restore the service to the affected customers. Thank you for your patience.
6:25 PM PT - We are looking into reports of the Monitoring Tab not opening and not being able to trigger an alarm to Noonlight. We apologize for any inconvenience.
4/11/2025 11:38 AM PT - We have found and resolved the root cause of this issue. Your lock(s) should reconnect automatically. If you are still experiencing issues, please contact our support team at Wyze Customer Support.
11:00 AM PT - We are currently looking into reports about issues connecting to Wyze Lock and Wyze Lock Bolt. We apologize for any inconvenience.
1/17/2025 6:25 PM PT - You should now be able to log into my.wyze.com normally. We apologize for this inconvenience, if you are still experiencing issues please contact our support team at Wyze Customer Support . Thank you for your patience.
6:06 PM PT - We have found the root cause and are working on a solution. We apologize for this inconvenience.
5:24 PM PT - We are currently looking into reports about login issues with my.wyze.com. We apologize for this inconvenience.